- Be the best for our customers by

- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

- Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time

- Cross-sell / upsell set products like

- Loans and mortgages
- Priority / elite accounts

Qualifications

Optimal qualification for success on the job is:

- Graduate or Post graduate from a recognized institution.




- 0- 5 years relevant role in voice customer servive.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

- Proficiency in systems related to Banking transactions and services.
- Positive communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

📌 Axis Phones Officer (Mumbai)
🏢 Axis Bank
📍 Mumbai