Process: CADMIN (Corporate Account Administrator)

International Voice Process- Customer Service

Location: Bengaluru

Experience: 2+ Years

Shift Timings: Rotational Shifts (Can change based on business need, must work from office with global working windows.)

Job Overview:

The Corporate Account Administrator will be the primary point of contact for our Corporate Account Support Representative (CASR). The key role involves providing support to CASR via phone, email/chat with scheduling services, handling queries/disputes related to corporate accounts.

Key Responsibilities:

- Partner with the CASR to ensure assigned administrative work is completed accurately
- Pull Customer report and share it with CASR or customer as per the requirements
- Purchase Order (PO) reconciliation /distribution on portal (Aurora) to release orders for payments
- Handle Invoice disputes and submit request for Credit rebills
- Order Management (OM) for our customers as well as third party vendors
- Carry out and assist in amendments on the customer accounts pertaining to profile, service and purchase orders, billing and invoicing, etc.
- Recognize and handle emails from customers, branches, and internal departments
- Manage time cognizably to respond to escalation cases swiftly




- Attend the weekly/monthly calls with the support staff and internal stakeholders

Education, Qualifications, and Skills:

- Education: Graduate/Postgraduate degree in any stream.

- Skills:
- Overall, 2+ years of experience with strong handling of inquiries from internal teams and customers.
- Attention on to detail and multi-tasking abilities are vital
- Proficient in English communication skills (Neutral). Should have excellent relationship building skills with stake holder to understand needs and provide solutions
- Tremendous work ethic, high integrity, willingness to learn, laser-focused, passionate & committed
- Disciplined in business management, adaptable to a culture of accountability and operational standards
- Basic/Intermediate knowledge of MS suites, like Word, Excel, and PowerPoint, etc.

Interested?

Share your resume or apply here on the portal.

[email protected]

Note:

1. If you already attended the interview with us before, kindly share us your resume before you walkin for the interview.

2. International Voice & Graduation is mandatory.

3. Kindly get your updated resume.

📌 Customer Success - International Voice Process (Karnataka)
🏢 Clean Harbors
📍 Karnataka