preferred local candidates from bhopal

Job Summary

The Front Desk Manager is responsible for managing all front office operations, ensuring exceptional guest service, supervising front desk staff, and maintaining efficient check-in/check-out procedures. The role involves coordinating with housekeeping, reservations, maintenance, and accounts to ensure a seamless guest experience while maximizing occupancy and revenue.

Key Responsibilities

Front Office Operations

- Manage daily front desk operations and ensure smooth functioning of the reception.
- Supervise guest check-in and check-out procedures.
- Ensure all guests receive a warm, professional, and courteous welcome.
- Monitor room availability, occupancy, and room assignments.
- Handle walk-in guests, reservations, cancellations, and modifications.
- Ensure accurate guest registration and documentation as per local regulations.

Guest Relations

- Resolve guest complaints promptly and professionally.
- Maintain high standards of customer service and guest satisfaction.
- Handle VIP arrivals and special guest requests.
- Follow up on guest feedback and implement service improvements.

Staff Management

- Recruit, train, and supervise front office executives and receptionists.
- Prepare staff duty rosters and shift schedules.
- Conduct performance evaluations and provide coaching.
- Ensure proper grooming, discipline, and professional behavior of front office staff.

Revenue & Reservations

- Monitor room inventory and maximize occupancy.
- Coordinate with online travel agencies (OTAs), corporate clients, and travel agents.
- Upsell room categories and hotel services.
- Monitor daily room rates and revenue performance.

Coordination

- Coordinate with Housekeeping regarding room readiness.
- Coordinate with Maintenance for room repairs.
- Work with Accounts for billing, payments, refunds, and night audit.
- Coordinate with Security for guest safety and emergencies.

Financial Responsibilities





- Verify daily cash collections and card transactions.
- Ensure accurate billing and invoice generation.
- Monitor front office expenses and revenue reports.
- Maintain proper records of deposits, refunds, and guest accounts.

Compliance

- Ensure compliance with hotel policies and SOPs.
- Maintain guest records as per government regulations.
- Ensure confidentiality of guest information.
- Follow health, safety, and fire safety protocols.

Key Performance Indicators (KPIs)

- Guest Satisfaction Score (95%)
- Check-in time under 5 minutes
- Check-out time under 3 minutes
- Guest complaint resolution within 30 minutes
- OTA review rating above 4.5/5
- Front office billing accuracy 99%
- Occupancy target achievement
- Upselling revenue targets
- Zero compliance violations
- Staff attendance and punctuality above 95%

Required Qualifications

- Bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field.
- 37 years of experience in hotel front office operations.
- At least 12 years of supervisory or managerial experience preferred.

Required Skills

- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Customer service excellence.
- Conflict resolution and problem-solving.
- Time management and multitasking.
- Cash handling and billing knowledge.
- Solid organizational skills.
- Attention to detail.
- Ability to work in rotating shifts, weekends, and holidays.

Technical Skills

- Hotel PMS (Opera, IDS, Hotelogix, eZee FrontDesk, or similar)
- Microsoft Office (Excel, Word, Outlook)
- Online booking portals and channel managers
- POS systems
- Email and telephone etiquette

Working Conditions

- Rotational shifts, including nights and weekends.
- Standing for extended periods.
- Fast-paced hospitality environment.

Preferred Attributes

- Professional appearance and grooming.
- Positive attitude and guest-first mindset.
- Ability to remain calm under pressure.
- Strong decision-making skills.
- High level of integrity and confidentiality.

📌 Front Desk Manager (Madhya Pradesh)
🏢 Orchard Bliss
📍 Madhya Pradesh