- 13+ years in contact center environments; 8+ years in WFM leadership.
- Expertise in WFM platforms (Verint, IEX, Genesys, Avaya).
- Proficiency in Microsoft Excel and forecasting methodologies.
- Robust leadership, communication, and stakeholder management skills.
- Deep understanding of contact center metrics and financial impact.
📌 Sr Manager/ Manager - WFM II Gurgaon II WFO (Punjab)
🏢 TP
📍 Punjab
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