Regional Business Manager Secured Loans

INTERNAL USAGE

No. of Vacancies: 1 Reports to: National Business Manager Secured Loans

Is a Team leader Yes Team Size: 5 Grade: AVP / VP

Business: Retail Banking Department: Axis Virtual Centre Sub-Department: Location: Mumbai

About Axis Virtual Centre

Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. TheQuality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience. This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines.

Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

AbouttheRole

Regional Business Manager Secured Loans manages around 5-member team with the support of 5 to 8 Unit Managers & outbound team (on partner payrolls) across various Banking products. The RBM and is responsible for driving sales, productivity, increasing cross-sell,



reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities Drive Sales, Productivity ,Cross Sell, Cost to Income, profitability and growth of channel. Recruit, Train and Manage team of 200 robust tele callers who will be engaged in Car & Two Wheeler loan and other products to existing as well as new to bank customers Recruit, onboard and train team of Unit managers who will run day to day operations of units. Develop and implement effective sales strategy to achieve business objectives Define and execute recruitment, training and incentive strategy across various levels Guide, coach and motivate teams across locations for improved performance Drive productivity of team.

Analyse business numbers to identify opportunities and GAPS for corrective actions Ensure delivery of the sales targets assigned for the respective line of business. Improve existing processes to enhance productivity and overall performance of the team Work very closely with stakeholders to obtain support and guidance Closely monitor cost. Take corrective actions to keep cost under control Ensure compliance to regulatory and internal credit and risk policy Ensure Cost to Income within desired benchmark Bring in best practices for right product pitch.

Qualifications

Post Graduate with more than 10 years of relevant experience

Role Proficiencies

Leadership skills Interpersonal skills Analytical skills Sound knowledge of retail banking products and Process Knowledge of digital banking channels like, Internet Banking, Mobile App.

📌 AVC:Regional Business Manager Secured Loans (Bengaluru)
🏢 Axis Bank
📍 Bengaluru