AVC Unit Manager Relationship Channel - Priority INTERNAL USAGE: No. of Vacancies: 1 Reports to: Regional Business Manager Is a Team leader Yes Team Size: 1 Grade: Mgr, SM Business: Retail Banking Department: Axis Virtual Centre Sub-Department: Location: Axis Virtual Centre About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the prospect to provide financial solutions via cross-sell and upsell AbouttheRole
This role is Unit Manager for Priority customers. It reports in Regional Business Manager. Key Responsibilities
- Distribute the daily triggers for calling
- Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers
- Review of the leads sheet for each officer and ensuring the latest lead status is always updated
- Coordinating with the Sales Manager to get the latest feedback on the leads assigned
- Ensure the service requests are acted upon and closed within defined TAT
- Ensure delivery of competent and consistent customer service.
- Monitor service standards and analyze results.
- To drive productivity of the team.
- Lead the team to achieve the laid down cross sell.
- Ensure Revenue generation through effective cross selling of Banks products.