About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the prospect to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities:

- Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank.
- Manage a team of Virtual Relationship Managers - Credit Card - Acquisition.




- Develop and implement effective sales strategy to achieve business objectives.
- Analyze business numbers to identify opportunities and gaps for corrective actions.
- Ensure delivery of the sales targets assigned for the respective line of business.
- Improve existing processes to enhance productivity and overall performance of the team.
- Guide, coach and motivate teams across locations for improved performance

Qualifications:

Optimal qualification for success on the job is:

- Post Graduate from recognized university with more than 6 years of relevant experience.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

- Sound knowledge of retail banking products and process.
- Knowledge of digital banking channels like, Internet Banking, Mobile App.
- Leadership skills, Inter personal skills, Analytical skills.

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

📌 AVC:Unit Manager CC-Customer Value Management (Bengaluru)
🏢 Axis Bank
📍 Bengaluru