Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities
1. Customer Handling
2. Greet and assist customers with professionalism and courtesy
3. Verify service requests and capture customer feedback
4. Communicate repair updates to customers
1. Diagnosis
2. Analyze and diagnose scooters for necessary repairs
3. Update diagnosis reports in the workshop management system
4. Perform repairs and final inspections based on customer requests
1. System Handling
2. Track customer complaints and update the system in real-time
3. Operate workshop management systems and ensure adherence
4. Update operational status and ETA in CRM and WMS systems
5. Check scooter health in the Telematics Command Centre
1. Technical Repairs
2. Possess in-depth knowledge of OLA scooters
3. Perform repair and replacement of scooter parts
4.
Stay updated on OLA technical curriculum and EV news
1. Process and Operational
2. Adhere to processes at the Experience Centre
3. Handle invoicing and payment collections
4. Maintain service bays and ensure serviceability
1. Parts Operation
2. Audit inventory and ensure accuracy
3. Perform GRN and maintain inventory at the Experience Centre
4. Manage warranty part reverse logistics
1. Safety and Compliance
2. Adhere to uniform and protective gear requirements
3. Properly handle tool kits and use protective gear