Designation: AVP - Operations (US Market) At Flipspaces, Business Leaders are the backbone of our growth. They act as complete owners of their domainswhether its closing high-value sales, delivering bespoke designs, or driving timely project execution under operations. The GM/AVP US Operations will be a core leadership member, entrusted with heading the operations and back-end functions of Flipspacess US business.

This role demands a balance of strategic oversight and hands-on executionensuring project excellence, profitability, risk mitigation, and client satisfaction. Flipspaces is a result-oriented workplace that values merit and performance. We nurture ambitious leaders who thrive in fast-paced environments, take ownership, and contribute to both business growth and organizational culture.

What is Expected of an Operations Business Leader: Operations & Business Leadership:

- Head operations and backend for overall accounts, ensuring achievement of business goals.
- Own P&L; delivery with accountability for profitability, cost control, and financial reporting.
- Execute initiatives ranging from broad ops strategies to tactical improvements.
- Develop and implement workflows that enhance organizational effectiveness.
- Build and scale systems, tools, and processes, including evaluating new project management technologies Project & Construction Management:
- Oversee execution of interior fit-out projects, ensuring quality, timelines, and profitability.
- Identify work fronts, allocate resources, and supervise labor planning.
- Lead weekly project reviews to define success factors,



track KPIs, and mitigate risks.
- Coordinate across design, engineering, services, and procurement teams for seamless delivery.
- Ensure compliance with quality standards, safety norms, permits, and regulatory requirements.
- Drive proactive resolution of delays and unexpected challenges.

Client & Stakeholder Management:

- Act as the primary point of contact for clients, senior management, consultants, and external partners.
- Ensure client delight through transparent communication, regular reviews, and superior delivery.
- Manage multi-stakeholder engagement across internal teams and external vendors/contractors.
- Facilitate outreach for small-scale requirements during execution where necessary.

Risk & Financial Management:

- Develop and implement a robust risk management framework.
- Anticipate potential risks, design mitigation plans, and monitor execution.
- Collaborate with finance teams to oversee billing, payment realization, and budget adherence.
- Ensure P&L; oversight, cost minimization, and maximization of margins.

People Leadership & Quality Control:

- Lead, mentor, and grow a team of 820 professionals across design, PM, and procurement.
- Ensure hiring, training,



and effective utilization of resources to deliver high-quality outcomes.
- Build a culture of accountability, performance, and cross-functional collaboration.
- Oversee flawless documentation for management and client reporting.

Why This Role is Exciting:

- You will be at the forefront of scaling Flipspacess US operations.
- You will own multi-crore P&L; responsibility, shaping growth and profitability.
- Youll work with an energetic, ambitious team and build the organizational culture alongside business success.
- Youll play a pivotal role in delivering large-ticket commercial interior projects with short turnaround times (60-90 days)an environment thats challenging yet deeply rewarding.

Are You the One: We are looking for leaders who are:

- Passionate about both the creative process and the business of design & build.
- Experienced (8+ years) in operations/project management in commercial office design & build, interiors, construction, or similar industries.
- Skilled at project management with strong planning, execution, and financial acumen.
- Adept at handling high-value projects with short delivery timelines.
- Numerically robust with proven ability to manage financial reporting, budgeting, and profitability.
- Excellent in stakeholder management and client engagement, with exceptional communication skills.
- Self-motivated, agile, and comfortable working beyond the comfort zone in a high-performance environment. -- Comfortable travelling to US for projects.

📌 Associate Vice President, US Operations (Mumbai)
🏢 Flipspaces
📍 Mumbai