Associate/Sr. Associate - Service Desk (Noida)

Associate/Sr. Associate - Service Desk (Noida)

31 Jul
|
Naukri e-Hire
|
Noida

31 Jul

Naukri e-Hire

Noida

Roles and Responsibilities :

- Provide technical support to customers via phone, email, or chat for IT-related issues.

- Troubleshoot and resolve complex technical problems using various tools and software.

- Manage multiple tickets simultaneously, prioritizing tasks based on urgency and importance.

- Document all interactions with customers in a clear and concise manner.

Job Requirements :

- 1-5 years of experience in an IT helpdesk or service desk environment.

- Solid knowledge of IT support, technical troubleshooting, and service desk management principles.

- Excellent communication skills with the ability to articulate technical information clearly to non-technical users.

📌 Associate/Sr. Associate - Service Desk (Noida)
🏢 Naukri e-Hire
📍 Noida

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