Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking (Nashik)

Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking (Nashik)

31 Jul
|
Candidate Experience site
|
Nashik

31 Jul

Candidate Experience site

Nashik

Principal Responsibilities

- Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.

- Ensure strict adherence to regulatory requirements for Affluent customer segment.

- Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.

- Manage complaints and ensure resolution within TAT.

- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.

- Deliver performance on service-quality scorecard

- Visit Customers for service related and profilers.

Skills and Requirements

- Excellent communication skills with customer service orientation

- Courteous, patient and polite

- Team player

- Knowledge of Microsoft Excel

- Understanding of banking norms and processes

- Minimum qualification – Graduate

📌 Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking (Nashik)
🏢 Candidate Experience site
📍 Nashik

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