Intelligence Node is the real-time product intelligence data powerhouse powering modern retail. We sit at the center of the digital shelf - transforming pricing, assortment, promotions, search, content, and media signals into actionable intelligence that drives growth, precision, and accountability.

Our proprietary product graph and industry-leading product matching methodology, delivering 99% accuracy, tracks over 1.2 billion products, 190,000+ brands, and 1,400+ categories. This intelligence fuels more than $600 billion in global retail revenue, giving retailers unmatched visibility into how products perform, compete, and convert across every channel.

As commerce increasingly happens at the intersection of creativity, content, clicks, and conversion, Intelligence Node provides the real-time clarity retailers need to shape exceptional customer experiences and win in an increasingly transparent marketplace.

Acquired by Interpublic (NYSE: IPG) in 2024, Intelligence Node is now integrating with Acxiom and Omnicom Media (Omnicom, NYSE: OMC), serving as foundational technology at the heart of the world’s largest advertising, sales, and marketing ecosystem. Together, we are redefining how retail performance, media strategy, and creativity converge in the age of intelligent commerce.

Responsibilities

As an Associate (Night Shift),



you will be the first point of contact for our customers, and you will be able to help them through written channels. You will play a crucial role in ensuring customer satisfaction and maintaining the high quality of our products.

- Provide first-level support to customers via written channels, escalating complex issues to higher-level support teams as necessary.
- Guide customers through detailed troubleshooting processes for our range of products.
- Efficiently track and manage customer inquiries, guaranteeing timely and exact responses.
- Document and report on customer interactions and feedback to improve our support services.
- You can continue to expand your knowledge of our products and support procedures to provide the best possible service.

Requirements:
- Exceptional written communication skills with the ability to remain friendly, accommodating, and courteous at all times.
- A keen eye for detail, thoroughness in task execution, and an organized approach to work.
- A responsible and dependable team player who can work independently.
- Fluent in written English, with proficiency in spoken English being a significant plus, as voice support may be required.

THIS ROLE NEEDS TO WORK IN NIGHT SHIFT - REMOTE

📌 Associate - Fresher (Night Shift) (Mumbai)
🏢 Intelligence Node
📍 Mumbai