Role & responsibilities :

Roles & Responsibilities

- Provide L2/L3 technical support for Microsoft 365 services, including OneDrive for Business, SharePoint Online, Exchange Online, and Microsoft Office applications.
- Troubleshoot and resolve OneDrive for Business sync issues, storage quota problems, sharing settings, and end-user access issues.
- Administer SharePoint Online by managing permissions, resolving lists and libraries issues, troubleshooting search functionality, and implementing governance policies.
- Configure and manage Microsoft Purview compliance features, including sensitivity labels, retention labels, and retention policies.
- Support Microsoft Office applications by troubleshooting installation, activation, licensing, and performance-related issues.
- Manage Exchange Online environments, including mail flow troubleshooting, email migration support, DNS configuration, and domain management.
- Configure and troubleshoot Conditional Access policies, Data Loss Prevention (DLP), email security solutions, and mail gateways to maintain organizational security and compliance.
- Monitor and troubleshoot Microsoft Entra Connect (Azure AD Connect) synchronization issues between on-premises Active Directory and Microsoft 365.
- Use Log Analytics and Kusto Query Language (KQL) to investigate incidents, analyze logs, and identify root causes of service issues.
- Develop and maintain PowerShell scripts to automate Microsoft 365 administrative tasks, reporting, and operational processes.
- Handle Priority 1 (P1) and critical incidents by coordinating with cross-functional teams, driving timely resolution, and ensuring adherence to SLA commitments.
- Perform root cause analysis (RCA), document incident findings, and implement preventive measures to reduce recurring issues.
- Collaborate with Microsoft support, internal engineering teams, and business stakeholders to resolve complex technical problems.
- Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles to improve operational efficiency.




- Ensure compliance with organizational security, governance, and Microsoft 365 best practices while delivering high-quality customer support.

Preferred candidate profile

Bachelor's degree in Computer Science, Information Technology, or a related field.

- 510 years of experience in Microsoft 365 administration and enterprise support.
- Strong hands-on experience with OneDrive for Business, SharePoint Online, Exchange Online, and Microsoft Office applications.
- Expertise in troubleshooting OneDrive sync issues, SharePoint permissions, lists/libraries, search functionality, and Microsoft 365 collaboration services.
- Experience configuring and managing Microsoft Purview compliance features, including Sensitivity Labels, Retention Labels, Retention Policies, and Data Loss Prevention (DLP).
- Good understanding of Exchange Online administration, including mail flow, migrations, email security, DNS, connectors, and domain management.
- Experience with Microsoft Entra ID (Azure AD), Microsoft Entra Connect (Azure AD Connect), Conditional Access policies, and identity management.
- Proficiency in PowerShell scripting for automation, reporting, and Microsoft 365 administration.
- Experience using Log Analytics and Kusto Query Language (KQL) for monitoring, troubleshooting, and root cause analysis.
- Strong understanding of Microsoft 365 security, governance, compliance, and best practices.
- Proven experience handling P1/Critical incidents, managing escalations, and delivering timely resolutions within SLA.
- Excellent analytical, troubleshooting, and problem-solving skills with the ability to diagnose complex technical issues.
- Robust verbal and written communication skills with experience interacting with global customers and cross-functional teams.
- Microsoft certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Information Protection and Compliance Administrator Associate, or Microsoft Certified: Messaging Administrator Associate are preferred.
- Ability to work in a 247 support environment, participate in on-call rotations, and collaborate effectively in a fast-paced enterprise environment.

📌 Sharepoint Consultant (Karnataka)
🏢 Quess
📍 Karnataka