Role & responsibilities

Role Overview:

The ASM/ASI is responsible for managing day-to-day service operations, ensuring timely service delivery, customer satisfaction, technician productivity, process compliance, and achievement of service and business targets within the assigned territory.

Roles & Responsibilities

1. Monitor service calls and ensure closure within defined TAT.
2. Manage customer complaints and service escalations.
3. Coordinate and review technician performance and productivity.
4. Track key service KPIs such as RT, DT, FTFR, Happy Code, and NPS.
5. Drive AMC, paid service, accessory, and stabilizer sales.
6. Ensure availability of spare parts for timely service completion.
7. Conduct regular reviews with technicians and DSC teams.
8.



Maintain service MIS, documentation, and compliance records.
9. Support stock verification, reconciliation, and audit activities.
10. Ensure achievement of service, quality, and business objectives.

Preferred candidate profile

Only male candidate required

6 days working

Teamlease payroll(off role)

Offered Net take home salary-upto 30K+PF

Requirements

- Experience: Minimum 2 years
- Education: Graduate/ Diploma
- Skills: Service Operations, Customer Handling, Team Management, Reporting & Analysis, Process Compliance.

📌 Assistant Service Incharge (Nagpur)
🏢 TeamLease
📍 Nagpur