Job Title: Assistant Restaurant Manager

Reports To: Restaurant Manager & General Manager

Key Responsibilities

Manage day-to-day front-of-house (FOH) operations and ensure smooth and productive restaurant service flow.

- Actively manage floor operations during service hours, ensuring proper coordination and team efficiency.
- Manage table reservations, walk-ins, and waiting lists to optimize seating and reduce guest wait time.
- Ensure proper sequencing of service including guest greeting, order taking, serving, clearing, and billing.
- Coordinate with kitchen and service teams to ensure timely and accurate order delivery.
- Monitor order flow and service timing to maintain consistency across all sections.
- Take operational charge of the outlet in the absence of the Restaurant Manager.
- Maintain thorough knowledge of menu offerings and guide the team on recommendations and upselling techniques.
- Assist guests with menu selection, dietary preferences, and special requests.
- Handle guest feedback and complaints promptly with a solution-oriented approach and ensure effective service recovery.
- Identify repeat and VIP guests and ensure a personalized dining experience.
- Conduct daily briefings to communicate updates, targets, reservations, and service expectations.
- Train and guide team members on service standards, menu knowledge, SOPs,



and guest handling.
- Monitor staff grooming, hygiene, punctuality, and discipline as per company standards.
- Assist in staff scheduling, shift planning, and manpower allocation based on operational requirements.
- Drive upselling and cross-selling initiatives to improve average bill value and outlet revenue.
- Ensure accurate billing through POS systems and minimize errors in order punching and settlements.
- Supervise cash handling and ensure all opening and closing procedures are carried out accurately as per company standards.
- Monitor discounts, voids, and billing corrections in line with company policies.
- Support inventory control and minimize wastage across restaurant operations.
- Ensure compliance with food safety, hygiene, sanitation, and cleanliness standards at all times.
- Monitor overall restaurant ambience, cleanliness, music, lighting, and functionality of service equipment.
- Report and follow up on maintenance and operational issues for timely resolution.
- Prepare daily operational reports including sales, guest feedback, and service performance.

Kindly Note - The may be revised, updated, or modified from time to time based on management's discretion, business requirements, and organizational needs.

📌 Assistant Restaurant Manager (Only Female) (Mumbai)
🏢 Blue Frog
📍 Mumbai