Job DescriptionJob Description: Assistant Restaurant Manager (ARM) – Fieno

NLocation: Colaba, Mumbai

NBrand: Fieno – Italian Fine Dining (Churchgate Hospitality)

NRole Overview

nTheAssistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.

NThis role requires a wine-forward hospitality professional with formal WSET certification, strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.

NKey Responsibilities

n1. Guest Experience & Floor Leadership

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- Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
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- Ensure each table receives story-driven service aligned with Fieno's philosophy (craft, provenance, nostalgia)
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- Handle VIP guests, reservations, and special occasions with finesse
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- Proactively manage guest feedback, recovery, and relationship building
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n2. Wine & BeverageExcellence (Core Requirement)

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- Curate and drive wine service rituals (presentation, decanting, pairing storytelling)
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- Recommend wine pairingsaligned with menu philosophy (Campania-led, Italian regional authenticity)
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- Train team on:
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- Basic wine knowledge
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- Glassware & service standards
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- Pairing logic with menudishes
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- Work closely with management on:
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- Wine list updates
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- Menu pairings
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- Seasonal beverage programs
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n3. Team Management& Training

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- Supervise and mentor Guest Service Executives and Captains
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- Conduct daily briefingsfocused on menu storytelling + wine pairing
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- Build a team culture of:
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- Discipline + warmth
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- Attention to detail
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- Passion for hospitality
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- Support recruitment, onboarding,



and performance management
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n4. Operations & Service Standards

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- Ensure immaculatefloor readiness at all times (mise en place, ambiance, cleanliness)
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- Maintain SOPs for:
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- Service sequence
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- Wine service protocols
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- POS & billing accuracy
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- Coordinate with kitchenfor:
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- Smooth service flow
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- Course pacing
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- Monitor inventory (glassware, linens, service tools)
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n5. Sales & RevenueFocus

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- Drive average check growth through intelligent wine upselling
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- Optimize covers vs. experience balance (avoid overloading the floor)
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- Contribute to improving:
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- Repeat guest frequency
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- Table spend
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- Guest satisfaction scores
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nCandidate Profile

NMust-Have

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- WSET Level 2 or 3 (mandatory) or Court Of Masters
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- 3–5 years experience inpremium casual / fine dining restaurants
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- Robust understanding of:
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- Italian cuisine & dining culture
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- Wine pairing fundamentals
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- Excellent communicationand guest handling skills
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nPreferred

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- Experience in luxury orboutique hospitality brands
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- Exposure to Italian / European dining concepts
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- Familiarity with HNI / UHNI clientele handling
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- Experience with wine-led service environments
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nKey Competencies

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- Guest obsession &emotional; intelligence
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- Strong floor presence and personality
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- Eye for detail (luxury service standards)
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- Commercial awareness (APC, upselling)
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- Team leadership & training capability
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nWhy Join Fieno

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- Work with a chef-driven, storytelling-led Italian concept
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- Exposure to curated wine program & experiential dining
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- Opportunity to grow into Restaurant Manager / Beverage Lead roles
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- Part of a premium multi-brand hospitality group
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📌 Assistant Restaurant Manager (Alibag)
🏢 Churchgate Hospitality Private
📍 Alibag