- Design and execute programs to enhance experience metrics like NPS and I/O
- Own and improve user experience across key marketplace participants
- Influence product roadmap using program-driven insights
- Drive operational adherence and resolve process-level inefficiencies
Role Responsibilities:
- Solve problems using a data-driven and analytical approach
- Collaborate with product and ops teams to implement scalable solutions
- Manage cross-functional stakeholders for successful program execution
- Contribute to experience-focused strategy within business units