Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah:
- Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals .
- Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision.
- Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently.
- Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes.
- Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets.
- Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals.
- Reporting: Proficiency in compiling and publishing comprehensive reports on team performance