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Job Purpose To manage customer credit exposure, collections, outstanding monitoring, and revenue risk control for Broadband Enterprise customers, while ensuring timely realization of revenue and minimizing bad debts.

Key Responsibilities

- Customer Outstanding & Collection Management

Monitor customer-wise outstanding ageing for entire Broadband Business like B2B,

B2C, Bulk Bandwidth, Enterprise, Celerityx and SAP.

Ensure timely follow-up for overdue payments through calls, emails, and coordination with Sales/Business teams.

Track collection against due dates and escalate long-pending outstanding cases.

Maintain customer ledger reconciliation and resolve billing/payment disputes.

- Credit Control & Risk Monitoring

Assess customer creditworthiness before onboarding and credit limit allocation.

Monitor credit exposure of distributors, channel partners, and enterprise customers.

Recommend credit hold/blocking for high-risk or overdue accounts.

Ensure adherence to approved credit policy and payment terms.

- Reconciliation

Perform reconciliation between: Billing vs Collection, CRM vs ERP/SAP and Customer wallet vs actual receipts

Identify leakage, incorrect billing, duplicate adjustments, or unaccounted credits.

Coordinate with Operations, Sales, and IT teams for issue resolution.

- Billing & Adjustment Control

Review and validate:



Credit notes, Debit notes, Waivers, Adjustments, Refund requests

Ensure proper approvals and supporting documents before processing.

- Collection MIS & Reporting

Prepare and circulate

Daily collection reports

Outstanding ageing reports

Collection efficiency MIS

Bad debt analysis

Provisioning summaries

Present key observations and collection risks to management.

- Coordination with Internal Teams

Desired Profile / Criteria / Skills :

Work closely with:

Sales Team

Customer Support

Business Operations

Billing Team

Legal Team

Support legal escalation and recovery actions for default cases.

Key Skills Required

Strong understanding of Accounts Receivable (AR) and collection processes

Knowledge of telecom/broadband billing systems

Valuable analytical and reconciliation skills

Strong follow-up and stakeholder management capability

Proficiency in Excel (Pivot, Lookup, MIS preparation)

Knowledge of ERP/SAP/CRM systems preferred

Preferred Industry Experience

Broadband / ISP

Telecom

Cable TV / DTH

Enterprise Billing & Collection

Educational Qualification

B.Com / M.Com / CA/MBA Finance preferred

Experience Required

3–8 years of relevant experience in Credit Control / Collection / Accounts Receivable

📌 Assistant Manager / Manager Credit Controller, Mumbai
🏢 Talent Leads Consultants
📍 Mumbai