About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Assistant Manager – Human Resources Business Partner (HRBP

)Job Type: Full Tim eFunction/Department: Human Resource sLocation: Mumbai & Bangalor eWork Mode: Work from Offic eImmediate Joiners Onl y

Role Summar y:We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impac t.

Key Responsibiliti es:1.

Business

Partners hipPartner with business leaders to understand talent priorities and deliver HR solutions aligned with business strat egyProvide data-driven insights on workforce trends, productivity, attrition, and engagem entSupport organizational design and workforce plann ing2.

Employee

Experience & Engagement (EVP Foc us)Drive initiatives that enhance employee experience across the lifecycle (hire-to-reti re)Champion a people-first culture by promoting inclusivity, well-being,



and recognition progr amsActively listen to employee feedback and implement engagement strategies aligned with EVP3. Performance & Developm entDrive performance management processes, ensuring goal alignment and fair evaluat ionSupport leadership development, capability building, and succession plann ingPromote a continuous learning culture aligned with career growth aspirati ons4.

Talent

Developme nt Collaborate with LMD to design learning to align with business ne edsIdentify skill gaps and support capability-building initiati ves5.

Employee

Relations & Governa nceManage employee relations issues with fairness, empathy, and complia nceEnsure adherence to company policies, labor laws, and ethical standa rdsSupport investigations, conflict resolution, and disciplinary proces ses6.

Change

Management & Transformat ionAct as a change champion during organizational transformati onsSupport communication and adoption of new initiatives, tools, and practi cesEnable a culture of innovation and agil ity7. HR Analytics & Report ingTrack key HR metrics (attrition, retention, engagement scores, diversity metri cs)Provide insights and recommendations to improve workforce outco mes

Key Success Metr ics:Employee engagement sc oresAttrition and retention r atesQuality of hire and onboarding experi encePerformance management effective nessBusiness stakeholder satisfac tion

Skills & Competen cies:Core HR Compete nciesStrong business acumen and HR analytics capab ilityEmployee relations and conflict resolution s killsKnowledge of labor laws and compl ianceBehavioral Competencies (Aligned to

EVP)People-first mindset with high em pathyStrong collaboration and stakeholder manag ementAgility and adaptability in a rapid-paced enviro nmentInnovation mindset with continuous improvement focusHigh integrity and confidenti ality

Qualifications & Exper ience:MBA/PGDM in Human Resources or equi valent5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services ind ustry)Experience managing frontline/operations-driven workforce is an adv antageComfortable to work in Shifts – Night Shifts preferred (US w indow)

📌 Assistant Manager Human Resources (Mumbai)
🏢 Firstsource
📍 Mumbai