Insurance Process Lead Position Overview:

We are looking for a dynamic and experienced Insurance Process Associate Lead to oversee and manage our insurance back-office operations. The ideal candidate will bring strong domain expertise, people management skills, and a passion for delivering operational excellence in insurance processes.

Required Skills Qualifications

- Bachelor's degree (preferably in Commerce, Business Administration, or related field).
- 6-10 years of experience in insurance operations (BPO/KPO/Back-office) with at least 2-3 years in a lead/people management role.
- Strong knowledge of US/Global insurance processes (claims, underwriting, policy servicing).
- Excellent communication skills (written verbal).
- Proficient in MS Office tools (Excel, PowerPoint, Outlook).
- Ability to manage a team, drive performance, and handle client escalations effectively.
- Solid analytical, problem-solving,



and decision-making abilities.

Key Skills
- Applied Epic Insurance Operations Support (Back Office)
- Insurance Claims Policy Administration
- Client Escalation Management
- SLA Quality Management
- Process Training Team Mentoring
- Data Analysis MIS Reporting

Preferred Qualifications
- Experience in process transitions and setting up new insurance workflows.
- Exposure to automation tools and process reengineering.
- Certification in Insurance (e.g., LOMA, AINS) will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Insurance Process Lead (Tamil Nadu)
🏢 Coventus AI Solutions
📍 Tamil Nadu