- Develop and implement comprehensive learning strategies to enhance employee performance.
- Lead cross-functional teams to design and deliver training programs that meet business objectives.
- Conduct needs assessments to identify skill gaps and develop targeted training solutions.
- Collaborate with stakeholders to align learning initiatives with business goals.
- Evaluate the effectiveness of training programs and recommend improvements.
- Foster a culture of continuous learning and development within the organization.
Job Requirements
- Proven experience in learning and development, preferably in the BPO industry.
- Solid leadership and management skills, with the ability to motivate and guide teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
- Ability to analyze complex problems and develop creative solutions.
- Strong knowledge of adult learning principles and instructional design methodologies.
- Experience with learning management systems and e-learning platforms.