Roles and responsibilities:

- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
- Navigate internal and external documentation and resources to provide world-class service;
- Identify and escalate priority or unresolved issues to appropriate internal teams;
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
- Foster a collaborative work workplace by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
- Participate in all mandated internal and external training and/or seminars; and




- Get to know, understand, and comply with TaskUs policies and procedures.

Technical skills and qualifications:

- Must possess at least 1 year of documented customer support experience.
- Computer literate
- Fluent in the English language, as well as reading and writing in English
- Must be at least a high school graduate

Soft skills:

- Problem-solving and critical-thinking skills
- Great communication skills, written and oral
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Empathic toward customers and can maintain a customer-centric approach
- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
- Open to feedback, eager to learn, and can show improvement

Personality traits required:

- Resilient, calm, and professional when dealing with challenging situations
- Adaptable to a dynamically changing business
- Trustworthy and reliable with a high level of integrity
- Resourceful, high attention to detail, and the ability to multitask

📌 Customer Care Specialist (Punjab)
🏢 TaskUs
📍 Punjab