Job Summary

We are seeking an experienced and strategic HR Head to lead the Human Resources function for our multi-location retail operations. The ideal candidate will be responsible for developing and executing complete Talent acquisition function ,HR strategies that support business growth, enhance employee engagement, ensure statutory compliance, and build a high-performance culture across all retail stores.

Key Responsibilities

Strategic HR Leadership

- Develop and implement HR strategies aligned with organizational goals.
- Partner with business leaders to drive workforce planning and organizational effectiveness.
- Lead change management initiatives during business expansion and transformation.

Talent Acquisition

- Design and execute recruitment strategies for corporate and retail store positions.
- Ensure timely hiring for new store launches and existing store requirements.
- Build talent pipelines and strengthen employer branding.

Performance Management

- Drive performance appraisal processes and goal-setting frameworks.
- Coach managers on performance improvement and succession planning.
- Develop high-potential employees and leadership talent.

Employee Engagement & Culture

- Foster a positive, inclusive, and high-performance work setting.
- Plan employee engagement, recognition, and retention initiatives.
- Address employee grievances and promote healthy employee relations.

Learning & Development

- Identify training needs across store and corporate teams.
- Develop leadership,customer service, and sales capability programs.




- Monitor training effectiveness and employee development metrics.

HR Operations & Compliance

- Ensure compliance with all applicable labor laws and statutory requirements.
- Oversee payroll coordination, attendance, leave management, and HRMS.
- Maintain HR policies, SOPs, and employee records.

Retail HR Management

- Manage HR operations across multiple store locations.
- Monitor manpower productivity, attrition, absenteeism, and staffing levels.
- Support store managers in people-related decisions and conflict resolution.
- Conduct regular store visits and HR audits.

HR Analytics

- Track and analyze HR metrics including:
- Attrition
- Hiring turnaround time
- Employee productivity
- Training effectiveness
- Engagement scores
- Manpower cost

Required Qualifications

- MBA/PGDM in Human Resources or equivalent.
- 10-15 years of progressive HR experience
- Strong experience in Retail, E-commerce, ITES , Consumer Durables, Mobile industry preferred.

Key Competencies

- Business acumen
- Leadership and people management
- Decision-making,
- Problem-solving
- Negotiation and conflict resolution
- Change management
- Collaboration and influencing skills

Key Performance Indicators (KPIs)

- Recruitment turn around time
- Store staffing fulfillment
- Employee retention and attrition
- Employee engagement scores
- Training completion and effectiveness
- Compliance audit scores
- Payroll accuracy
- HR cost optimization
- Store productivity improvements

📌 Head Human Resource (Haryana)
🏢 Mastermind Network
📍 Haryana