Function: Shared Services / Support Department: Business Training Job Title / Designation: Assistant / Deputy Director Reports to: Vice President – Training Location: Chennai Job Summary: This position is responsible for managing end-to-end process training for one of the strategic business verticals in Access Healthcare Services. They will lead a team of process trainers and supervisors in Chennai. This is a work from office position.

: Training Management • Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery.

- Oversee training calendar to make optimal use of trainers and classrooms.
- Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions.
- Ensure all curricula and courseware meet the demands of the new generation of learners.
- Liaise with client-side counterpart to share training update and partner on special projects. Cross-functional Collaboration • Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization.
- Identifying the training needs for tenured resources by working with Operations and Quality teams.
- Administer continuous learning including update management, BQ training and cross-skill learning. Governance and Reporting • Provide threadbare data and detailed weekly reports on key training metrics to the Chief Delivery Officer (CDO) and Vice President – Training.



Reports will determine the effectiveness of all training programs and support needed.
- Participate in any projects as directed by CDO or VP - Training • Analyse data, trends & delivers management information reports for effective decision making by the leaders.

People

Management • Ensure feedback and coaching is given to all managers and trainers.

- Drive the values of the organization with the team and thereby the recent hire staff.
- Drive continuous development plans in place for team.
- Manage division budgets.

Basic Qualification: (Mandatory) • UG Degree • 12+ years of experience in RCM BPO domain, with at least 5 years in training • Should currently be a Sr Manager or above for at least 2 years.

- Experience managing a training team with size of at least 10 members comprising of supervisors and process trainers • Training experience is an added advantage • Knowledge of adult learning principles and techniques for the current generation of learners • Advanced Proficiency in MS Word, Excel, and PowerPoint required • Ability to give direction to team and lead with conviction and empathy • Advanced skills in preparing and facilitating presentations • Excellent written and verbal communication skills • Excellent organization / multi-tasking, planning and time management skills required • Willingness to work in flexible shifts Competencies ▪ Coaching ▪ Communication ▪ Consultation ▪ Critical Evaluation ▪ Ethical Practice ▪ Global & Cultural Awareness ▪ Relationship Management ▪ Reporting & Data Analytics

📌 Assistant Director Training (Chennai)
🏢 Access Healthcare
📍 Chennai