Job Title: Cloud Telephony & AI Specialist Experience: 3–4 Years Job Summary

We are looking for a skilled Cloud Telephony & AI Specialist with 3–4 years of hands-on experience in building, integrating, and optimizing cloud-based communication systems enhanced with AI capabilities. The ideal candidate will have strong expertise in cloud telephony platforms, voice technologies, conversational AI, and system integrations to deliver scalable and intelligent communication solutions. Key Responsibilities:

Cloud Telephony

Design, integrate, and maintain cloud telephony solutions using platforms such as Ozonetol, Twilio, Exotel, Plivo, Amazon Connect, or similar

Integrate telephony systems with CRMs, ticketing tools, and backend services

Monitor call quality, performance, uptime, and troubleshoot telephony issues

Ensure high availability, scalability, and security of telephony infrastructure AI & Automation

Build and deploy AI-powered voice bots and chatbots for customer engagement

Integrate speech-to-text (STT), text-to-speech (TTS), LLM and NLP services

Work with AI frameworks and APIs (e.g., Meta, OpenAI, Dialogflow, Amazon Lex, Azure Cognitive Services)

Implement intent recognition, entity extraction, and conversation flows

Continuously improve AI models based on call analytics and user feedback Integration & Backend





Get APIs and microservices developed with engineering team to support telephony and AI workflows

Work with backend technologies such as Node.js, Python, Java, or similar

Integrate databases (SQL/NoSQL/MongoDB) for call logs, transcripts, and analytics

Collaborate with frontend, product, and DevOps teams for end-to-end delivery Analytics & Optimization

Analyze call data, AI performance, and customer interaction metrics

Optimize call flows, AI responses, and automation efficiency

Implement dashboards and reporting for operational insights Required Skills & Qualifications

Technical Skills

3–4 years of experience in cloud telephony and voice solutions

Strong hands-on experience with cloud telephony APIs and SIP

Experience in AI/ML for voice or conversational interfaces

Proficiency in at least one backend language (Python, Node.js, Java)

Experience with REST APIs, Webhooks, and real-time systems

Familiarity with cloud platforms (AWS, GCP, Azure)

Knowledge of STT, TTS, NLP, and conversational AI design Soft Skills

Solid problem-solving and debugging skills

Ability to work independently and in cross-functional teams

Good communication skills with technical and non-technical stakeholders

Product and customer-centric mindset

📌 Artificial Intelligence Specialist (Mumbai)
🏢 Karix
📍 Mumbai