Company Description SAMZOFAR SPN2INDIA PVT LTD is a private limited company registered in Rajasthan, specializing in sales and after-sales services for both its own manufactured products and those of other brands. Recognized as a premium provider in India, SAMZOFAR supports a wide range of home appliances, consumer electronics, IT, telecommunications, and water solution products. The company delivers comprehensive customer support, including Annual Maintenance Contract (AMC) services, to ensure reliable product performance and customer satisfaction.

SAMZOFAR focuses on building long-term relationships with partners and customers through responsive service, technical expertise, and consistent quality. Applicants can expect to join a growing organization with diverse service operations and opportunities for career development.

Role Description The Area Service Manager is a full-time, hybrid role based in Lucknow, with some flexibility for work from home. This role oversees service operations within the assigned area, including managing service teams, coordinating technician schedules, and ensuring timely resolution of customer issues.

Responsibilities include monitoring service quality, tracking performance metrics, managing AMC commitments, and handling escalations to maintain high customer satisfaction.

The Area Service

Manager will collaborate with sales and operations teams to align service delivery with business goals, optimize resource utilization, and implement process improvements. The role also involves regular reporting,



field visits to customer sites, training and mentoring service staff, and ensuring compliance with company policies and safety standards.

Qualifications

Proven experience in service management, field operations, or after-sales support, preferably in home appliances, consumer electronics, IT, telecom, or related sectors.

Strong skills in team leadership, people management, and performance monitoring to guide and motivate service staff.

Ability to manage customer relationships, handle escalations professionally, and maintain high levels of customer satisfaction.

Competence in scheduling, resource allocation, and coordination of on-site service activities within a defined territory.

Comfort with using service management tools, basic IT systems, and reporting in spreadsheets or other business software.

Positive analytical and problem-solving abilities to assess service issues, identify root causes, and implement corrective actions.

Effective written and verbal communication skills in English and local languages for interaction with customers, technicians, and management.

Ability to work in a hybrid environment, balancing field visits and office or work-from-home responsibilities.

Bachelor’s degree or diploma in engineering, business, or a related field is preferred; relevant experience may be considered in lieu of formal education.

Willingness to travel within the assigned area as needed and adhere to safety and compliance standards.

📌 Area Service Manager (Lucknow)
🏢 SAMZOFAR
📍 Lucknow