- Monitor and evaluate AR callers' calls for quality and compliance.
- Identify process gaps and provide feedback for performance improvement.
- Ensure adherence to client policies and industry best practices.
- Provide training and coaching to AR executives based on quality audits.
- Conduct regular audits to track accuracy in claim resolution.
- Generate quality reports and share insights with the management team.
Key Requirements:
- 2+ years of experience in AR calling with a QA role.
- Proficiency in quality audit processes and performance evaluation.
- Robust analytical and reporting skills.