- Attend all walk-in customers professionally.
- Understand customer requirements and investment objectives.
- Explain project features, specifications, pricing, payment plans, and offers.
- Build trust and maintain long-term customer relationships.
- Resolve customer queries promptly and professionally.
Lead Management
- Handle all digital leads received from Meta Ads, Google Ads, website, property portals, WhatsApp, referrals, and other sources.
- Contact every assigned lead within the prescribed turnaround time.
- Conduct telephonic follow-ups until closure.
- Maintain regular communication with prospective customers.
- Reactivate old and dormant leads.
T
elecalling & Follow-Up
- Make daily outbound sales calls.
- Schedule customer meetings and site visits.
- Follow structured follow-up plans using CRM software.
- Maintain high responsiveness through calls, WhatsApp, SMS, and email.
- Ensure no inquiry remains unattended.
Site Presentation
- Conduct professional site visits and project demonstrations.
- Explain:
- Location advantages
- Commercial potential
- Floor plans
- Unit availability
- Investment returns
- Rental potential
- Project amenities
- Construction status
- Possession details
Sales & Deal Closure
- Convert inquiries into bookings.
- Understand customer objections and address them effectively.
- Negotiate within company-approved pricing policies.
- Coordinate with management for approvals wherever required.
- Achieve assigned monthly and quarterly sales targets.
- Prepare booking proposals and assist customers with payment planning.
Documentation
- Ensure complete customer documentation before booking.
- Collect and verify KYC documents.
- Assist customers with booking forms and application forms.
- Coordinate with the accounts and legal departments for documentation.
- Maintain proper customer files.
CRM & MIS
- Update every inquiry in the CRM system.
- Record all customer interactions accurately.
- Maintain inquiry registers and site visit records.
- Prepare:
- Daily Lead Report
- Daily Follow-Up Report
- Site Visit Report
- Booking Report
- Lost Lead Analysis
- Weekly Performance Report
- Monthly Sales Report
Coordination
- Coordinate with:
- Marketing Team
- Accounts Department
- Legal Department
- Registration Team
- Project Team
- Management
- Ensure smooth customer onboarding after booking.
Customer Experience
- Deliver an excellent customer experience throughout the sales journey.
- Maintain a qualified appearance and courteous behaviour.
- Build confidence in the RRV Regal brand through ethical sales practices.
Daily Responsibilities
- Open and manage the site office.
- Attend all walk-in customers.
- Call fresh and pending leads.
- Conduct follow-up calls.
- Schedule site visits.
- Conduct project presentations.
- Update CRM and inquiry forms.
- Coordinate with management for pricing approvals.
- Submit end-of-day reports.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Number of customer follow-ups completed.
- Number of site visits conducted.
- Walk-in conversion ratio.
- Digital lead conversion ratio.
- Bookings achieved.
- Sales value generated.
- Customer satisfaction.
- Response time to new inquiries.
- CRM update accuracy and timeliness.