Job Title: Facility Analyst Level 2 (Mid-Level)

Role Summary

The Facility Analyst Level 2 is responsible for day-to-day facility operations management,

vendor coordination, compliance monitoring, and service delivery optimization. This role

acts as a bridge between execution teams and facility leadership, ensuring smooth operations,

adherence to SLAs, and a safe, compliant workplace environment.

Key Responsibilities

Facility Operations Management

- Oversee daily facility operations including housekeeping, security, front office,

transport, cafeteria, and maintenance

- Ensure uninterrupted services across all facility functions
- Conduct regular floor walks and facility inspections to identify gaps and corrective

actions

- Monitor workplace readiness, hygiene standards, and infrastructure usability.

Vendor & Contract Management

- Manage multiple facility vendors and ensure compliance with contract terms and SLAs
- Validate vendor attendance, manpower deployment, and duty rosters
- Review vendor invoices, service reports, and escalation logs
- Coordinate with vendors for corrective actions, audits, and performance improvements.

Compliance & Safety

- Ensure compliance with statutory, safety, and organizational facility standards
- Support fire safety, health & safety, and emergency preparedness programs
- Maintain records for audits, certifications, and inspections
- Report and track safety incidents, near misses, and corrective measures.

Asset & Infrastructure Management

- Maintain inventory of facility assets, consumables, and equipment
- Track asset lifecycle, AMC schedules, and preventive maintenance
- Coordinate repairs, refurbishments, and infrastructure upgrades
- Support space planning, seating arrangements, and movement tracking.

Service Quality & SLA Monitoring

- Monitor service delivery KPIs and SLA adherence across all vendors
- Analyze recurring issues and recommend operational improvements
- Handle user complaints,



service tickets, and escalations efficiently
- Ensure high customer satisfaction through timely issue resolution.

Reporting & Documentation

- Prepare and maintain facility MIS reports (daily, weekly, monthly)
- Track cost, utilization, incidents, and vendor performance metrics
- Maintain SOPs, policies, logs, registers, and compliance documents
- Support budgeting and cost optimization initiatives.
- Stakeholder Coordination

- Act as the primary point of contact for internal teams on facility-related matters
- Coordinate with HR, Admin, Security, IT, and Business teams
- Communicate operational updates, risks, and improvement plans to leadership.

Skill Requirements

Technical & Functional Skills

- Strong understanding of facility operations and workplace services
- Knowledge of vendor management, SLA tracking, and compliance
- Familiarity with facility tools, ticketing systems, and asset trackers
- Working knowledge of safety standards, audits, and statutory norms

Analytical & Reporting Skills

- Ability to analyze operational data and identify trends
- Proficient in MIS preparation, dashboards, and reporting
- Strong documentation and record-keeping skills

Communication & Coordination

- Transparent verbal and written communication skills
- Ability to handle escalations and manage multiple stakeholders
- Strong coordination and follow-up skills

Behavioral & Soft Skills

- Problem-solving and decision-making mindset
- High attention to detail and ownership
- Ability to work under pressure and manage priorities
- Customer-centric and service-oriented attitude

Educational Qualification

- Bachelor’s degree in Facility Management, Business Administration, Engineering,

or related field

- Certifications in Facility Management / Safety / Project Management are an added advantage.

Experience Requirement

- 3-5 years of experience in facility management or workplace operations
- Experience in corporate offices, IT parks, or large commercial facilities preferred

📌 Facility Analyst (Karnataka)
🏢 Pitchers Internet
📍 Karnataka