Greeting from HDFC Bank!!

We have urgent prospect of Teller (CCE) based across Bangalore

Job Locations: Jayanagar-RVS Paradise, Chandra Layout, Upakar Layout

Note: Candidates having 1+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months

Interested candidates can directly walkin at Interview Venue :

HDFC Bank, No 27/7, Professional Court, 15th Cross Rd, Jayanagar 3rd Block, Jayanagar, Bengaluru - 560011 (Branch Code - 261)

Date: 08th July 2026 (Wednesday)

Time 11:00 AM to 02:00 PM

Job Name PA (Business Unit) : Teller Retail Branch Banking

Job Title : CUSTOMER CARE EXECUTIVE

Business Unit (PA) : Retail Branch Banking

Team : (Sub team in the PA) Retail Branch Banking

Reports to (job) : Teller Authoriser and Branch Head
Job Fn : Operations and customer service

Role Type: Individual Contributor

Job Purpose To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations under the guidance and supervision of the teller authorizer and branch manager as per the expectations of the bank and its constituents So that The branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products Job Responsibilities (JR) Actionable Operations

- Identify high transacting customers and reduce the transactions of these customers
- Identify Depleting customers and control them
- Reduce or improve on Band 1 and Band 2 Customers
- Reduce Band 1 and Band 2 Txns

- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
- Cash balancing and Cash bundling
- Processing of Retail FX postings / Gold sales/Pre Paid Cards
- Issuance of DD/ MC (within prescribed TAT)




- Executing of funds transfer/ FD closure / Account Closure
- Processing of Salary Uploads
- Custodian for teller box
- Custodian for cheque drop boxes
- Ensure error free transactions of receipts & payments.
- Retail FX transactions processing.
- Vault Custodian
- Ensure highest level of customer service.
- Ensure that outward clearing process is adhered to.
- ATM custodian.
- Identification of counterfeit cash and ensure adherence of process laid down by the bank

Monitoring

- Monitor large amount movements and report them as per reporting schedule
- If more than 1cr ensure updation on the portal.
- Identification and Closure of TOD accounts on regular basis
- Identification and Closure of High Cheque return customers beyond the threshold.
- All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed. Such customers to be directed to the BM based on f4 hotkey details.
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
- Archival back-up
- Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels.
- Preparation of voucher batch ticket for the day.
- Processing and follow up for admin related bills/ payments
- Periodic exchange of keys lodged with other branch
- Periodic Checking of Vault Register
- Management of clearing/ collection cheques/ FCY cheque collections
- ST35 monitoring.
- -

Note: Candidates having 1+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months .

Interested candidates can directly walkin at Interview Venue :

HDFC Bank, No 27/7, Professional Court, 15th Cross Rd, Jayanagar 3rd Block, Jayanagar, Bengaluru - 560011 (Branch Code - 261)

Date: 08th July 2026 (Wednesday)

Time 11:00 AM to 02:00 PM

Warm Regards,

Abhai Srivastava

Talent Acquisition Partner RBB South2

[email protected]

📌 Teller (CCE) - Bangalore - Interview on 08th Jul'26 (Wednesday)
🏢 HDFC Bank
📍 Karnataka