Graduate freshers and Experienced

Freshers:25k

Experienced:28k

Roles and Responsibilities

- Handle customer calls to resolve their queries and concerns.

- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

- Maintain accurate records of all interactions with customers using CRM software.

- Collaborate with internal teams to resolve complex customer issues that require escalation.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 0-5 years of experience in BPO industry or related field (education/CSR).

- Excellent communication skills in English language (written & spoken).

- Ability to work on rotational shifts including night shifts.

- Strong problem-solving skills with attention to detail.

- Willingness to learn current processes quickly.
- - call HR@(phone hidden)

📌 TOP BPO Alorica hiring , Salary 32k (Karnataka)
🏢 Ignites Human Capital
📍 Karnataka