About the Role

We are looking for a hands-on, high-energy Assistant Manager to support the day-to-day operations of our dark store (micro-fulfillment center). This role is critical to ensuring fast, accurate order fulfillment, optimal inventory management, and a smooth experience for our delivery partners all while maintaining a safe and efficient working environment. You will work closely with the Store Manager to drive key metrics like order turnaround time (TAT), inventory accuracy, and delivery partner productivity.

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Key Responsibilities

Store Operations

Assist in managing end-to-end dark store operations, ensuring orders are picked, packed, and dispatched within defined SLA/TAT (typically 8–15 minutes).

Monitor real-time order flow and allocate manpower dynamically during peak and non-peak hours.

Ensure the store layout, product placement (planogram), and signage support fast picking.

Step in on the floor during high-demand periods (rush hours, weekends, festive sales) to support picking, packing, and dispatch.

Inventory Management

Support inventory planning, stock replenishment, and cycle counts to maintain accuracy (target: 98%+).

Track and minimize stock-outs, expiries, damages, and shrinkage.

Coordinate with the category/supply chain team for timely restocking based on demand forecasts.

Ensure FIFO/FEFO practices, especially for perishables (fruits, vegetables, dairy, meat).

Team Management

Supervise and coordinate a team of pickers, packers, and delivery associates (typically 15–40 staff per shift).

Manage daily attendance, shift rosters, and manpower planning.

Train new joiners on SOPs, safety protocols, and app/tech tools used for order processing.

Motivate the team to meet productivity and accuracy targets; conduct daily briefings.

Quality & Compliance





Ensure adherence to hygiene, food safety (FSSAI), and safety standards, especially for fresh/perishable categories.

Conduct regular quality checks on inbound stock and outbound orders.

Maintain compliance with company SOPs, licensing, and audit requirements.

Delivery Partner Coordination

Ensure smooth handover of orders to delivery partners (riders).

Manage rider allocation, dispatch queues, and address delivery escalations.

Coordinate with the fleet/logistics team to optimize delivery partner availability.

Reporting & Analysis

Track daily/weekly performance metrics: order accuracy, TAT, inventory variance, wastage, and customer complaints.

Prepare and share operational reports with the Store Manager/Cluster Manager.

Identify bottlenecks and suggest process improvements.

Customer Experience

Resolve escalations related to wrong/missing items, delays, or quality issues.

Ensure high order accuracy and customer satisfaction scores.

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Requirements

Qualifications

Graduate in any discipline (preferred: Business Administration, Supply Chain, Retail Management).

1–3 years of experience in retail operations, warehouse/inventory management, quick commerce, e-commerce fulfillment, or FMCG distribution.

Prior experience in a dark store, warehouse, or high-volume retail setting strongly preferred.

Skills

Strong people management and team leadership skills.

Comfortable working in a fast-paced, target-driven environment.

Basic proficiency in MS Excel/Google Sheets; comfort with handheld devices/warehouse management apps (WMS).

Good communication skills (local language + working English/Hindi).

Problem-solving mindset with ability to make quick decisions under pressure.

Physically fit and willing to work on the floor, including lifting stock and standing for extended periods.

📌 Assistant Operations Manager - QCom (Andhra Pradesh)
🏢 SuperK
📍 Andhra Pradesh