Job Track Description:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.

Functional Knowledge

- Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

- Supports the achievement of company goals by integrating teams for the best outcome.

Impact

- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

- Has no supervisory responsibilities.
- Manages own workload.





Problem Solving

- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

- Exchanges information and ideas effectively.

Responsibility Statements

- Reviews current processes and identifies trends.
- Reviews work produced for errors.
- Evaluates for performance standards (SLAs) required under contract.
- Compares various sampling techniques and identifies correct samples for auditing.
- Evaluates workflow tools to run reports.
- Coaches Level 1 auditors on sampling techniques and business process knowledge.
- Reconciles transaction processing for data accuracy.
- Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
- Performs other duties as assigned.
- Complies with all policies and standards.

📌 Quality Assurance Associate II (Kerala)
🏢 Conduent
📍 Kerala