Job Title:
Counsellor

Reports to:
Centre Head

Summary of Responsibilities:

To handle the counselling activities

Based at: Centre

Responsibilities:

1. Orient the patient and the family members with the treatment plan advised by the doctor.

2. Explain the procedure in detail with either a video clip or pictorial charts.

3. Discuss various surgical options available within the scope of treatment plan of the doctor with the patients.

4. Give pre and post-operative (medical and non medical) instructions to the patients.

5. Provide regular and timely information to the patients regarding any change in schedule, instructions or any other related information.

6. Complete all paper formalities w.r.t general, corporate, govt beneficiary or insurance patient, scheduled for surgery or procedures.

7. Share OT schedule with the surgeons on daily basis.

8. Ensure availability of surgeons and anesthetists for surgeries scheduled daily.

9. Prepare OT list on daily basis and submit the copies at various departments.

10. Ensure availability of IPD files and discharge cards for the next days surgeries.

11. Work in coordination with doctors to pass any specific instructions w.r.t.



patient’s surgery or procedure and assist them in completing their operation files.

12. Handle telephonic queries of the patients and conduct telephonic counselling for them.

13. Assist patients in filling medical claims for Govt beneficiaries and other corporates/insurance beneficiaries.

14. Prepare medical certificates/reports for patients in coordination with the treating doctors.

Minimum Education Requirements:

- Graduate (with science background preferred).

Minimum Background Requirements:

- At least 2-3 years of experience in relevant field is desired.
- Female preferred
- Should be presentable in appearance.

Minimum Demonstrated Skills:

- She must be positive, enjoy working hard to achieve & exceed goal.
- Should be hospitable in approaching the visitors.
- Should demonstrate excellent listening skills.
- Demonstrated excellence in management and organizational skills.
- Demonstrated ability to work cooperatively with others.
- He/she must have a track record as a self-starter, capable of taking initiative, working independently, and achieving beneficial bottom-line results for the organization.Role & responsibilities

Preferred candidate profile

📌 Councillor (Maharashtra)
🏢 Kalpavruksh Systems
📍 Maharashtra