- Troubleshoot and solve customer technical issues.
- Support inquiries via Zendesk and Dialpad.
- Resolve escalated technical problems.
- Install and update CORRIDOR software.
- Refresh Customer Test Environments.
- Use SQL queries for troubleshooting.
- Collaborate with peers and management.
- Provide explicit guidance to clients.
- Maintain operational processes.
- Document bugs and gather information.
- Contribute to knowledgebase.
- Adhere to SLAs and timelines.
Requirements
Requirements short version
- Bachelor's degree preferred, but Associate's degree with 5 years experience accepted.
- Proficient in SQL for data analysis and issue resolution.
- Knowledge of Windows Server administration and troubleshooting.
- Skilled in managing Microsoft IIS for web services.
- Comfortable teaching software use to others.
- Independent and productive in office or remote settings.
- Available for on-call support after hours and weekends.
- Strong team player with excellent communication skills.
Nice to haves
- Hands-on experience with client/server software systems, Oracle databases, SQL, Microsoft Server, IT networking standards, Microsoft Remote Desktop, and hardware/software troubleshooting in remote user environments, as well as enterprise SaaS solutions (including CORRIDOR).
- Previous experience with Zendesk, Jira, Confluence, and Microsoft Teams.
- Experience preparing and presenting software training materials.
- Knowledge of the aviation industry is a plus.
- Bilingual communication skills are advantageous.
📌 Application Support Specialist (Serilingampalle (M))
🏢 CAMP Systems
📍 Serilingampalle (M)
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