Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Microsoft Teams Infrastructure Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as a software detective providing a dynamic service that identifies and resolves issues within various components of critical business systems Your typical day will involve collaborating with team members to troubleshoot problems analyzing system performance and ensuring that all applications run smoothly to support business operations effectively You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience Roles Responsibilities -Microsoft Teams Administration -Design implement and administer Microsoft Teams including -Channels chat meetings live events collaboration features -Integration with Exchange Online SharePoint Online and third-party tools -Govern user onboarding offboarding user roles permissions and access controls -Enterprise Voice Telephony -Deploy and manage Teams Cloud Enterprise Voice using -Direct Routing with Media Bypass Operator Connect -Microsoft Calling Plans -Configure and maintain SBCs e g AudioCodes Ribbon within centralized and hybrid SIP infrastructure -Configure voice routing dial plans emergency calling and network topology for optimal voice performance -Collaborate with clients and vendors for voice solution implementation -Procure assign change or remove phone numbers user service toll-free -Configure and manage Auto Attendants and Call Queues -Troubleshoot PSTN issues dial-in conferencing dropped calls call routing and call quality -Integration Federation -Configure federation and guest access resolving related issues -Troubleshoot meeting join issues file move copy errors and other collaboration app problems -Monitoring Troubleshooting -Use Teams Admin Center Call Analytics and Call Quality Dashboard CQD for diagnostics and issue resolution -Monitor Teams service uptime and escalate service degradation issues to third-party providers and OEMs per SLAs -Support end-users with advanced troubleshooting especially during meetings and voice call disruptions -Security Compliance Governance -Implement and manage Data Loss Prevention DLP compliance policies and conditional access -Ensure Microsoft Teams aligns with Brink s security and compliance policies -Automation Scripting -Use PowerShell scripting to automate tasks related to Teams administration voice configurations and reporting -Documentation Continuous Improvement -Create and maintain accurate documentation policies procedures and knowledge base articles -Stay updated with Microsoft Teams features trends and best practices -Participate in workshops and training sessions to expand internal capabilities Professional Technical Skills - 5-6 years of experience supporting Microsoft Teams in an enterprise setting -Deep knowledge of Enterprise Voice SIP VoIP PSTN SBCs -Direct Routing Operator Connect Calling Plans -Emergency Calling Dial Plans Voice Routes -Strong hands-on experience with -Microsoft Teams Admin Center -Session Border Controllers AudioCodes Ribbon -Call Analytics CQD -Solid scripting skills using PowerShell -Strong understanding of Microsoft 365 architecture security and compliance -Proven ability to administer Teams and coordinate with cross-functional groups e g Network Firewall Cloud teams -Ability to work independently and make decisions with little direct supervision -Positive interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations -Relevant certifications such as Microsoft Certified Teams Administrator Associate or similar certifications are a plus Additional Information - The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru