- Provide guidance support to ensure information technology service operations with internal and external service providers is delivered against targets and contractual obligations.
- Conduct End to End Service Transition reviews with internal and supplier teams across all the integrated Service components (Application, Infrastructure, Quality Process areas, Middleware etc)
- Develop and recommend improvements to standard and moderately complex application transition processes and procedures.
- Review, analyze and prioritize transition deliverables.
- Primary owner of the engagement with Suppliers providing Application Maintenance and Enhancement services
- Keep an open channel of communication with Project and AMS teams in addressing transition
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Represent as Service Introduction Practice owner in SAP Deployment Methodology team.
- Guide, Mentor and Manage Service Introduction team of Managed Partner.
- Look for opportunities to improve and optimize existing Service Introduction processes and related documentation.
Qualifications
- Experience in Service Transition Management in a large and complex matrix setup.
- Bachelors degree in a related field or equivalent experience
- Minimum of 8 years of related work experience
- Experience in collaborating with regional and global teams to deliver solutions that meet business goals.
- Experience in using tools like Remedy, Power BI, Project Management tools for operations
- Ability to work independently with minimum supervision.
- Experience in Managing Vendor within Service Transition.
- Solid problem solving/decision making skills.