- Develop and recommend improvements to standard and moderately complex application support processes and procedures
- Review, analyze and prioritize incoming incident tickets and user requests
- Perform programming, configuration, testing and deployment of fixes or updates for application version releases
- Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
- Other duties as assigned