The qualified in this position is expected to lead the delivery by liaising with the senior leadership and carry out customer implementations and program enhancements • Hands on experience in Voice of Customer/ Customer Experience/ Customer Insights projects/ Medallia/ Qualtrics platform strategy/ assessment/ implementation/ managed services projects • Preparing a detailed project plan to schedule key project milestones & activities • Defining resource requirements to reach objectives and manage resources in an effective and efficient manner • Translating Business requirements into System Configuration Objects and create Solution Design for Medallia Solution in compliance with best practices • Participate in the implementation design, setup, and review processes • Utilize Medallia software knowledge to configure feedback questionnaires, reports, and integrations with other systems • Provide support to client meetings by leveraging in depth Client system capabilities.

- Experience working in teams to collaboratively solve technical problems • Should be able to provide valuable insights to clients and help them make customer centric organization

📌 Analyst - UK - Customer Advisory -Pune
🏢 KPMG India
📍 Pune