Job Purpose

Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.

We are seeking a highly motivated DevOps / Site Reliability Engineering (SRE) Support Operations Analyst to join our team. This role is focused on ensuring the reliability, stability, and performance of production systems through proactive monitoring, incident management, and continuous operational improvements.

The ideal candidate will work closely with engineering teams to maintain high system availability, reduce operational toil, and enhance automation across infrastructure and application environments.

The Operations Support Analyst role is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of DevOps/SRE function.

This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.

Responsibilities





Production Support & Operations Monitor system health, application performance, and infrastructure using observability tools

Respond to alerts, incidents, and service degradation issues in a timely manner

Perform initial triage, troubleshooting, and escalation for production issues

Participate in on-call rotations and support 24/7 operations as needed

Incident & Problem Management Lead and/or support incident response and resolution efforts

Coordinate with cross-functional teams during major incidents

Conduct root cause analysis (RCA) and ensure corrective actions are implemented

Track and improve key reliability metrics (e.g., MTTR, incident frequency)

Automation & Continuous Improvement Identify repetitive operational tasks and automate them using scripting/tools

Contribute to infrastructure-as-code and configuration management practices

Improve system observability, logging, and monitoring capabilities

Support continuous improvement initiatives to enhance reliability and efficiency

System Reliability & Availability Ensure services meet defined SLAs, SLOs, and SLIs

Proactively identify risks and implement preventive measures

Support capacity planning and performance tuning efforts





Collaborate with engineering teams to improve resiliency and fault tolerance

Collaboration & Communication Work closely with development, QA, and platform teams

Document operational procedures, runbooks, and troubleshooting guides

Provide regular updates on incidents, risks, and operational improvements

Knowledge and Experience

Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)

2–5 years of experience in DevOps, SRE, or production support roles

Hands-on experience with Windows, Linux/Unix systems administration

Robust understanding of incident management and troubleshooting methodologies

Experience with monitoring tools (e.g. Spectrum, Grafana, Splunk)

Knowledge of scripting languages (e.g., Python, Bash, or PowerShell)

Familiarity with cloud platforms such as AWS, Azure.

Understanding of CI/CD pipelines and deployment processes

Preferred Knowledge and Experience

Experience with containerization and orchestration tools (Docker, Kubernetes)

Familiarity with Infrastructure as Code tools (Terraform, CloudFormation)

Knowledge of networking fundamentals (DNS, TCP/IP, load balancing)

Experience with version control systems (Git) and Agile methodologies

Exposure to SRE principles (error budgets, reliability engineering practices)

Key Skills and Competencies

Strong analytical and problem-solving skills

Ability to perform under pressure in high-impact situations

Proactive mindset with a focus on automation and efficiency

Excellent communication and collaboration skills

Attention to detail and commitment to quality

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad