Business Function

Group Technology and Operations (T&O;) enables and empowers the bank with an effective, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O;, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

- Client Servicing for Trade Finance Operations

Key Accountabilities

- Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

- Capable managing the Customers and handling queries for Trade, Cash and Loan products.
- Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
- Own the Customer Transaction end to end
- Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards
- Advise the client on the trade transactions
- Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

- Should have working knowledge of various Trade Products related to Documentary Letters of Credit,



Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
- 7+ years of Work Experience in handling the Trade Finance products
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day to day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

- Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity

Location: Chennai-DBIL

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

📌 Analyst, Client Service Manager, Corporate Banking, Tech and Ops (Chennai)
🏢 DBS Bank
📍 Chennai