Dear Professionals

Greetings from Tata consultancy Services,

Job Title : AWS Connect Developer

Experience : 3-7 Years

Location: Anywhere in India

Mode of Work : Work from Office

Mode of Interview: Virtual

- Design, configure, and maintain Amazon Connect contact center solutions
- Develop and manage Amazon Connect contact flows, routing profiles, queues, and IVR logic
- Integrate Amazon Connect with AWS services such as Lambda, Lex, Polly, DynamoDB, S3, and CloudWatch
- Implement call routing, inbound/outbound calling, whisper, transfer, and hold workflows
- Handle CCP configuration, agent setup, and realtime monitoring
- Analyze and troubleshoot call flow, telephony, SIP, and CTI issues
- Monitor contact center performance using reports, metrics, and dashboards
- Support production issues, perform rootcause analysis, and implement fixes
- Work closely with business, CX, and IT teams for enhancement and integration.
- Ensure security, access control, and compliance using AWS IAM and policies

Expertise You'll Bring:
- Hands on experience with Amazon Connect
- Solid knowledge of Contact Flows, IVR, CCP,



Queues, and Routing Profiles
- Experience integrating Amazon Connect with AWS Lambda
- Working knowledge of Amazon Lex and Amazon Polly
- Understanding of Contact Center, CTI, SIP, VoIP, and PSTN
- Experience with call routing, inbound/outbound calls, and reporting
- Familiarity with AWS IAM, CloudWatch, S3, and DynamoDB
- Strong troubleshooting and problem-solving skills

If you are Interested in the above opportunity kindly share your updated resume to [email protected] immediately with the details below (Mandatory)

Name

Contact No.

Email id

Skillset

Total exp

Relevant Exp

Fulltime highest qualification (Year of completion with percentage scored):

Current organization details (Payroll company):

Current CTC

Expected CTC

Notice period

Current location

Preffered Location

Any gaps between your education or career (If yes pls specify the duration):

Will you be able to join within 30/45 days? (Yes/NO)

📌 Amazon Connect Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru