Job Title International Customer Care Industry E commerce Location Gurgaon Job Type Full Time Minimum Qualification Graduate Experience Minimum 6 months Responsibilities Efficiently handle a high volume of customer cases within designated timelines Identify customer requirements clarify information and provide effective and customer-oriented solutions Foster sustainable relationships and go the extra mile to engage customers Requirements and Skills Minimum qualification Graduate Preferably trained in GDS particularly Amadeus Strong numerical aptitude Excellent verbal and written communication skills demonstrating solid listening abilities Basic typing and computer proficiency Recent experience in face-to-face customer service preferably in the hospitality tourism or other customer-focused industries Ability to multitask prioritize and manage time effectively Willingness to work in rotational shift schedules Passion for delivering exceptional customer service with a proactive and positive attitude Proven ability to manage and defuse difficult situations Well-developed problem-solving skills with a commitment to resolution Ability to work both independently and collaboratively in a team environment Adaptability to fast-paced and constantly changing operational environments Compassion and empathy for customers with special needs Exceptional personal grooming and presentation Note Aviation Indeed does not charge any fee for interviews or recruitment from candidates Report any such fraudulent incident to Info aviationindeed com