Website: Roboi.ai

No of Openings: 3

Location: Gurgaon (Later can be planned for Dubai) Be the voice of the customer. Own the success of AI deployments.

About Roboi

Roboi is an Enterprise Edge AI platform that transforms existing CCTV infrastructure into intelligent operational insights. Our AI continuously monitors operations across hospitals, warehouses, manufacturing plants, airports, retail, logistics, and smart cities, generating actionable KPIs, alerts, and business intelligence without requiring human monitoring.

We work at the intersection of Artificial Intelligence, Computer Vision, Robotics, Networking, Cloud Infrastructure, and Enterprise Software.

We're looking for someone who enjoys working with clients, understands technology, loves solving real business problems, and wants to build the future of Enterprise AI.

Your Mission

You will become the single owner of customer success after deployment.

You will ensure every AI deployment delivers measurable business value.

You'll act as the bridge between customers, AI engineers, product managers, networking teams, and leadership.

Your responsibility isn't just keeping customers happy—it's ensuring Roboi continuously creates value, evolves with customer requirements, and identifies new AI opportunities.

Key Responsibilities

Customer Success

Own relationships with enterprise customers after deployment

Conduct regular review meetings with clients

Understand operational challenges and business goals

Ensure customers are realizing measurable ROI

Drive customer satisfaction and long-term partnerships

AI Performance & Quality Assurance

Monitor whether deployed AI models and KPIs are performing as expected

Validate AI-generated insights with customer feedback

Identify false positives and false negatives

Continuously improve dashboard quality

Ensure alerts and analytics remain accurate

Track AI accuracy against agreed benchmarks

Product Ownership





Gather customer feedback and convert it into product requirements

Work closely with Product and AI teams

Prioritize feature requests based on business impact

Help define future roadmap based on enterprise needs

Participate in product testing before releases

Technical Coordination

Coordinate with internal teams including:

AI Engineers

Computer Vision Engineers

Backend Developers

Networking Engineers

DevOps

Product Team

Ensure issues are resolved quickly and deployments remain stable.

KPI Management

Validate business KPIs suggested by Roboi

Recommend new KPIs based on customer operations

Ensure dashboards provide actionable intelligence

Track KPI adoption and usage

Measure customer outcomes over time

Enterprise Consulting

Study each customer's operations and identify opportunities to expand AI usage across departments.

Examples

New AI use cases

Operational automation

Safety improvements

Productivity improvements

Compliance monitoring

Predictive analytics

Act as a trusted AI advisor rather than simply a vendor representative.

Business Growth

Work with existing customers to:

Expand deployments

Introduce additional AI modules

Discover new departments for implementation

Support renewals and upselling based on delivered value

What We're Looking For

Required

6 Months–3 years of experience in Customer Success, Enterprise Account Management, Product Consulting, Business Analysis, Pre-Sales, Solution Engineering, or Technical Account Management

Excellent communication and presentation skills

Strong analytical and problem-solving ability

Ability to understand technical systems





Experience working with enterprise clients

Willingness to travel for client meetings

Strong ownership mindset

Preferred

Background in Computer Science, AI, Data Science, Engineering, or Information Technology

Experience with AI, Computer Vision, Analytics, SaaS, IoT, Networking, CCTV, or Enterprise Software

Familiarity with cloud technologies and APIs

Experience translating customer needs into technical requirements

What You'll Learn

Unlike traditional Customer Success roles, you'll gain exposure to:

Artificial Intelligence

Computer Vision

Edge AI

Robotics

NVIDIA Edge Computing

Large Language Models (LLMs)

Networking

Enterprise Infrastructure

Product Management

Solution Architecture

AI Deployment Strategy

This role is an excellent pathway toward careers in Product Management, AI Consulting, Enterprise Solutions, or Product Leadership.

Who Will Love This Role?

Someone who enjoys

Talking to customers

Understanding how businesses operate

Solving real-world problems with AI

Working with engineers and product teams

Owning customer outcomes

Improving products through feedback

Learning cutting-edge technologies

If you're equally comfortable discussing AI models with engineers and business outcomes with CXOs, you'll thrive here.

Why Join Roboi?

Build AI products used by large enterprises

Work directly with founders and leadership

Gain hands-on exposure to Enterprise AI, Robotics, and Edge Computing

Influence the future product roadmap

Own customer success from deployment to scale

Fast growth opportunities in one of the fastest-growing AI startups

Opportunity to work across hospitals, warehouses, manufacturing, retail, airports, logistics, and smart city projects

At Roboi, Customer Success is not a support function—it's a strategic role where you shape both the customer's journey and the evolution of our AI platform.

📌 AI Solutions Account Manager (Gurugram)
🏢 Roboi.ai
📍 Gurugram