The Company

Our client is a global technology and software engineering company with over 25 years of experience delivering complex, data-driven solutions across industries including financial services, travel, healthcare, and media. With a presence across 29+ locations worldwide and a team of 5,000+ engineers and consultants, they are recognised consistently as one of the world's most loved workplaces.

Known for their engineering-first culture, they specialise in building custom software, cloud-native platforms, and AI-driven products for some of the world's leading enterprises. They have a solid and growing India footprint, with a collaborative, low-hierarchy work environment that values technical depth and innovation.

The Job

We are looking for an AI Production Support Engineer to support and operate AI/ML solutions within a regulated banking environment. The role focuses on ensuring high availability, resilience, compliance, and risk management of AI systems that support critical banking services.

Responsibilities

- Provide L2/L3 production support for AI/ML models and data pipelines used in banking systems
- Monitor model performance, drift, data quality, and operational health of AI services
- Ensure stability and uptime of AI platforms supporting customer-facing and regulatory workloads
- Perform incident management, root cause analysis (RCA), and problem management in line with ITIL practices
- Collaborate with Data Science, Engineering, Risk, and Compliance teams




- Support secure deployment, release, and rollback of models in production
- Implement monitoring, alerting, and audit logging to meet regulatory and audit requirements
- Ensure adherence to data privacy, governance, and financial regulatory standards (e.g., GDPR, model risk frameworks)
- Support disaster recovery (DR) and business continuity (BCP) plans for AI workloads
- Identify opportunities for automation, operational efficiency, and cost optimization

Your Profile

Requirements

- Experience in production support / SRE / platform engineering, preferably in banking or financial services
- Strong understanding of AI/ML lifecycle and model operations (MLOps)
- Experience with cloud platforms (Azure preferred in banking), including secure workloads
- Proficiency in Python and scripting for debugging and automation
- Hands-on experience with Docker, Kubernetes, and microservices architectures
- Familiarity with MLOps tools (MLflow, Azure ML, SageMaker, etc.)
- Experience with monitoring & observability tools (CloudWatch, Splunk, Grafana, Prometheus)
- Knowledge of data pipelines, APIs, batch and real-time processing systems
- Experience with incident management tools (e.g., ServiceNow)
- Understanding of model risk management (MRM) and audit expectations
- Awareness of data governance, lineage, and controls
- Familiarity with security standards and identity access management (IAM)

📌 AI Production SRE (Bengaluru)
🏢 Edge Executive Search
📍 Bengaluru