AI Expert

Hyderabad / Vizag / Remote

Contract UK Shift:2-11 PM IST 8 Years of Experience.

Role Overview We are seeking an experienced AI Expert with strong Zendesk expertise to support a guided enablement and team-oriented configuration engagement. This role is focused on empowering client teams to independently design, build, configure, and optimize AI-driven bots within the Zendesk platform. This is not a hands-on keyboard implementation role.

Instead, the AI Expert will work alongside the client’s team—providing structured guidance, best practices, and architectural direction—while the client team remains hands-on throughout the build and optimization process.

Key Responsibilities: Lead guided enablement sessions for AI bot development within Zendesk

Provide strategic direction on bot architecture, conversation design, and AI optimization

Mentor client teams on configuration, workflows, integrations, and automation best practices

Review configurations and provide recommendations for improvement

Support the design of scalable, extensible bot frameworks

Share industry best practices for conversational AI, NLP tuning,



and performance optimization

Enable governance models and operational best practices for long-term sustainability

Ensure the client team builds capability and confidence to manage and extend the platform post-engagement Must have qualifications: Proven experience designing and implementing AI-driven bots within Zendesk

Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization

Experience delivering enablement-led or advisory engagements

Ability to coach and mentor technical and functional teams

Strong communication and stakeholder engagement skills

Experience with integration patterns and enterprise system environments Nice to have qualifications: Experience with Zendesk AI, Answer Bot, and advanced automation features

Background in customer support transformation initiatives

Familiarity with AI governance, model training, and analytics optimization

Experience working in enterprise or multi-stakeholder environments

📌 AI Expert (Hyderabad)
🏢 XTGLOBAL INFOTECH
📍 Hyderabad