Job Title AGM DGM - Technical Support Specialization Tile Adhesives Waterproofing Epoxy Systems Location HO Regional Project-based as applicable Department Technical Services Reporting To C O O Industry Construction Chemicals Employment Type Full-Time Role Objective To lead and deliver advanced technical support and application excellence for Tile Adhesives Waterproofing systems and Epoxy-based products ensuring correct product selection flawless on-site execution failure prevention and strong technical confidence among customers consultants applicators and internal teams thereby enabling business growth and brand credibility Key Responsibilities Technical Support Site Execution Core Focus Provide expert technical guidance for tile adhesives cementitious ready-mix large format tiles waterproofing systems cementitious liquid-applied PU APP bituminous and epoxy systems flooring grouts coatings Conduct critical site visits for product recommendation surface assessment mock-ups and troubleshooting application failures debonding hollow tiles leakage epoxy curing issues etc Develop and approve method statements application SOPs and system build-ups for projects Lead root cause analysis RCA for site complaints and ensure closure with corrective and preventive actions Sales Project Specification Support Act as a technical authority supporting sales teams during pre-sales tenders BOQs and specification approvals Deliver technical presentations to architects consultants PMCs and key customers for tile adhesive waterproofing and epoxy systems Support mock-ups trials and proof-of-concept installations to convert high-value projects Assist in closing technically complex and premium projects by building customer confidence Training Applicator Development Design and conduct advanced training programs for Sales project teams Approved applicators contractors Channel partners Create application manuals troubleshooting guides videos and best-practice documents for tile adhesive WP epoxy products Build and manage a certified applicator ecosystem ensuring consistent execution quality Quality Assurance Standards Compliance Ensure compliance with IS EN ASTM standards related to tile adhesives waterproofing membranes and epoxy flooring systems Coordinate with QA R D for product validation field trials and new product launches Investigate customer complaints related to leakage tile failures chemical resistance and epoxy performance and ensure timely resolution Consultant Architect Influencer Engagement Engage with architects waterproofing consultants structural engineers and PMCs for system approvals and long-term specifications Participate in technical seminars CPD programs and industry forums to establish technical leadership Represent the organization as a subject-matter expert in tile adhesive WP epoxy systems Process Excellence Innovation Capture site feedback to support product improvement and system innovation Standardize technical support processes across regions to reduce failures and escalations Support development of new waterproofing and epoxy solutions aligned to market needs Qualification Experience Education B E B Tech - Civil Engineering Mandatory M Tech Specialized certification in Waterproofing Flooring - Preferred Experience 12-18 years in Construction Chemicals Strong hands-on exposure to Tile Adhesives Waterproofing systems and Epoxy flooring coatings Experience supporting large residential commercial industrial and infrastructure projects Key Skills Competencies Deep understanding of substrate behavior moisture control bonding chemistry and epoxy systems Solid problem-solving failure analysis capability High credibility in customer and consultant interactions Leadership ability to guide teams and applicators Excellent communication documentation and presentation skills Willingness to travel extensively to project sites KPIs Success Metrics Reduction in tile debonding leakage and epoxy failures Faster and effective closure of technical complaints Training coverage applicator performance improvement Consultant key customer satisfaction Technical support contribution to project conversions repeat business Strategic Importance of the Role This role safeguards the brand promise on site prevents costly failures builds long-term customer trust and enables premium project acquisition through technical excellence in Tile Adhesives Waterproofing Epoxy systems