- Develop and configure Agentforce and Service Cloud solutions.
- Build customizations using Apex, LWC, Flows, Triggers, SOQL/SOSL.
- Configure Case Management, Omnichannel, Knowledge, and Service Console.
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Collaborate with business teams to deliver scalable solutions.
- Participate in code reviews, testing, deployments, and production support.
Required Skills:
- 45 years of Salesforce development experience.
- Solid expertise in Salesforce Service Cloud.
- Hands-on experience with Salesforce Agentforce.
- Proficiency in Apex, LWC, Flows, SOQL/SOSL, REST/SOAP APIs.
- Good understanding of Salesforce security, sharing model, and CI/CD tools.
- Experience working in an Agile environment.
Preferred Certifications:
- Salesforce Platform Developer I
- Salesforce Service Cloud Consultant
- Salesforce AI Associate / Agentforce Specialist