Role & responsibilities

1. Affordability Planning & Management

- Develop and execute monthly affordability schemes aligned with business objectives.
- Monitor and analyze scheme performance to ensure optimal customer conversion and sales growth.
- Conduct monthly scheme cost and effectiveness analysis to maintain and improve High-Contribution Products (HCP).

2. Market & Competition Analysis

- Track and compare Vivo affordability schemes with competitor brands.
- Monitor competitor pricing, price drops, offers, and financing services.
- Provide actionable market insights and recommendations to improve competitiveness.

3. Partner & Retail Network Management

- Manage relationships with finance partners and facilitate recent retailer onboarding.
- Conduct regular meetings with finance partners, including LCP and HCP partners, to review performance and address operational challenges.
- Ensure smooth implementation of affordability programs across retail channels.

4. Customer Offer & Service Management

- Plan, track, and review customer offers, financing options, and service programs.
- Identify and resolve market affordability-related issues to improve customer experience and sales conversion.




- Support the development of customer-centric affordability solutions.

5. Coordination & Reporting

- Coordinate with HQ and regional teams regarding affordability initiatives, approvals, and program execution.
- Prepare monthly performance reports, scheme analysis, and business reviews.
- Ensure completion and tracking of Customer Retail Journey and V-Connect sessions on a monthly basis.

6. Performance Monitoring

- Analyze affordability program ROI and partner performance.
- Track customer engagement and scheme utilization trends.
- Recommend process improvements to enhance operational efficiency and market penetration.

Preferred candidate profile

- Strong financial analysis and reporting skills.
- Knowledge of consumer finance, EMI programs, and affordability solutions.
- Excellent analytical and problem-solving abilities.
- Strong stakeholder and partner management skills.
- Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
- Effective communication and presentation skills.
- Ability to work independently and manage multiple priorities.

📌 Affordability Officer (Guwahati)
🏢 Rongsheng Mobile India
📍 Guwahati